Why Epicor Prophet 21 teams still re-key orders
Epicor Prophet 21 is built to manage orders once they're in the system — but it can't read the PDF a customer just emailed. So a CSR opens the attachment, finds the customer and items in Epicor Prophet 21, and types the order in by hand, line by line.
OrderPier closes that gap. It reads the inbound purchase order, matches it to your Epicor Prophet 21 records, and creates the sales order directly — so the document arrives as a ready-to-fulfill order, not a task in someone's inbox.
How OrderPier posts into Epicor Prophet 21
- Capture the PO from a forwarded email or shared mailbox.
- Extract every field and line item with confidence scoring.
- Match customers, items, and price levels against your Epicor Prophet 21 data.
- Create the Epicor Prophet 21 sales order; route exceptions to a review queue.
- Log every step for a complete audit trail.
Built for wholesale distributors
OrderPier is designed for wholesale distributors who get a steady stream of emailed POs and don't want a six-month, six-figure integration project to automate them. Because extraction needs no per-customer templates, you can be posting touchless Epicor Prophet 21 orders the same day you connect.
Frequently asked questions
- Does this require custom Epicor Prophet 21 development?
- No. The connector handles order creation through Epicor Prophet 21's standard interfaces. You map your fields once during onboarding; there's no per-customer template work.
- Will it match customer part numbers to our Epicor Prophet 21 items?
- Yes. Line items are matched to your Epicor Prophet 21 item master, including customer-specific part numbers, with pricing and availability validated before the order is created.
- What if an order can't be matched cleanly?
- It routes to an exception queue with the flagged field and the source document side by side. A CSR resolves it in seconds and the order posts — nothing is ever guessed into Epicor Prophet 21.