Terms of Service

By signing up for OrderPier or using the orderpier.com service, you (and the organization you represent) agree to these terms. For enterprise contracts we also counter-sign a Master Services Agreement, email hello@orderpier.com.

The service

OrderPier ingests purchase orders you send to your tenant address, extracts structured order data, surfaces low-confidence fields for human review, and (when connected) creates sales orders in your ERP. Extractions and drafts are provided for your team to review and approve. You remain responsible for verifying each order before it commits in your ERP and before it is fulfilled.

Accounts and access

• You need a current work email and an account in good standing to use the service.
• You're responsible for activity in your organization, including the access levels you grant your members.
• Keep credentials and API keys confidential. Notify us promptly at security@orderpier.com if you suspect a compromise.

Acceptable use

• Don't use the service unlawfully or to process data you have no right to process.
• Don't attempt to disrupt, reverse-engineer, scrape, or abuse the service, its infrastructure, or other tenants.
• Respect plan limits and fair-use thresholds. Sustained traffic far beyond your plan's order ceiling may be rate-limited.
• Don't use OrderPier to train competing AI models or to benchmark outputs for redistribution.

Plans, billing, and trials

Paid plans are billed in advance per the pricing in effect when you subscribe. Trials are 14 days with a card on file. If you don't cancel before the trial ends, the subscription begins. You can cancel anytime via the dashboard's billing controls. Fees already paid are non-refundable except where required by law. Where we advertise a specific guarantee or promotional offer (for example a founding-member 30-day money-back guarantee), that offer governs and is honored on its stated terms. Overage on metered usage is billed at the rate published on the pricing page.

Data, privacy, and DPA

Our handling of your data is described in the Privacy Policy, and our processor obligations in the Data Processing Agreement. Sub-processors are listed at /legal/subprocessors. We do not use your documents or order data to train AI models. Our LLM providers are bound by commercial terms that exclude inputs/outputs from training.

Customer data ownership

You own your customer data, the inbound emails, extracted orders, ERP connection metadata, and audit records. You grant us a limited license to process this data solely to provide the service. On termination we return or delete your data per the schedule in the Privacy Policy.

Accuracy and liability

We work to keep extraction accurate, publish our eval results at /accuracy, and ship per-field confidence scoring + human-review tooling so nothing is ever silently posted. No automated system is perfect. To the maximum extent permitted by law, the service is provided “as is&rdquo. Without warranties beyond those expressly given in your agreement. Our aggregate liability is capped at the fees you paid in the 12 months preceding the claim.

Termination

Either party may terminate for material breach uncured for 30 days, or at any time on plans that auto-renew (we'll bill you through the end of the current term). We may suspend the service immediately for suspected abuse, non-payment, or security risk, with notice to your account administrator.

Changes to these terms

Material changes are announced via email to account administrators with a 30-day notice window before they take effect. The “Last updated&rdquo. Date above always reflects the current version.

Contact

Questions about these terms? Email hello@orderpier.com.