70-90%
touchless rate at maturity
0
templates to maintain
100%
of orders audited
~1 min
from inbox to posted order
What 'touchless' really means
Touchless order processing, also called straight-through processing, is when an order is captured, validated, and posted to the ERP with no human keying. The honest version isn't 100% AI. It's a system that automates the confident majority and routes the genuinely uncertain minority to a person.
That distinction matters. A tool that claims 100% automation either makes you check everything anyway or quietly posts mistakes. OrderPier scores every field and lets you set exactly how aggressive auto-posting is.
How the touchless rate climbs
- Start conservative: auto-post only high-confidence orders, review the rest.
- Each correction teaches the validation rules your catalog and customers' quirks.
- As trust builds, you raise the threshold and the touchless rate climbs into the 70-90% range.
- Every order, touchless or reviewed, is fully logged for audit.
Touchless questions
- Is 100% touchless possible?
- Not honestly, and you wouldn't want it. Some orders are genuinely ambiguous. The published industry average is 67% touchless. Mature operations run 70-90%, and top performers clear 90% with the rest reviewed. That range is where the ROI is.
- Who reviews exceptions?
- Your CSRs, in a purpose-built queue that shows only the flagged field with the source document beside it, usually a few seconds per exception.